We work with a trusted partner, Smith.ai, who handles the call answering services for our clients. Depending on the campaign, we typically have the phone directly ring the call answering agents first to ensure that the phone is picked up every time. upon answering the phone, the agent will capture your prospects contact information, then immediately attempt a "warm transfer" to connect you with the prospect in real time. Transferring the prospect in real time is ideal. The faster you can speak to them, the sooner that you can develop a rapport with your firm.
If you are not available, then our call answering agent will remain on the line and complete a brief intake. This process involves asking 6-8 qualifying questions about their potential case, to provide you with some additional information before you speak with them. The primary purpose of the Q & A is to engage the prospects so that they feel as though they do not have to call another law firm. This is what we have termed "Stop the Shop", by engaging them in a dialogue, the intent is to prevent them from simply hanging up and calling another attorney's office.
In the even that we sync your calendar with our system, the call agent will even schedule an appointment for you so that the prospect is conveniently scheduled on your calendar. This service also includes email and text reminders that automatically go our 24 hours, 1 hour and 5 minutes before the appointment to increase the show rate.
These best practices are proven to increase your contact rate and helps to "stop the shop", significantly reducing the chances of your prospect now going back to Google to search again. They will anxiously await your call back!
We can also change the call flow to have the call go to you or your firm first and the only "roll over" or "after hours" calls will go to our call answering service. We have several options to best suit your needs.
Please reach out to our support team if you wish to learn more or add this to your campaign.