Phone Call Notifications
Each time that a call comes in from our platform, you will receive an email notification with a synopsis of the call. Below is an example
of what this notification will look like.
From: no-reply@callreports.com
Subject: Call From <caller’s phone number> via Convert IT <Practice Area> Platform for <Your Law Firm’s Name>
How to Respond
If you spoke to the prospective client and you did not miss the phone call, then you do not need to do anything. This notification is sent so that you know that the call came from your campaign. If you missed the phone call or it was handled by the call service, then you will need to call the prospective client back.
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Phone Call Notifications – Continued
If you have signed up for our Conversion Pro Platform, which includes phone call answering), you will also receive an email when the call service answers the phone for you. This comes from a different mail server so the sender will be as shown below.
How to Respond
You will need to call the prospective client back as soon as possible. When the prospect answers the phone, you can introduce yourself by letting them know you are returning their phone call.
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Web Form Notifications
From: leads@cit-notifications.com
How to Respond
When you receive a notification like the one above, this means that a web form was submitted on one of your landing pages. You
will need to call the prospective client back as soon as possible. When the prospect answers the phone, you can introduce yourself by letting
them know you are responding to a web inquiry that they made.